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Customer Survey

We appreciate you taking the time to complete our customer survey.  We use this information to better serve you.

Client representative

Client company

Client email address

REMEDI consultant

REMEDI account manager

General, Sales, and Administrative

REMEDI provided its services and commitments in a timely manner.

 Strongly agree Agree Disagree Strongly disagree

REMEDI provided convenient service features (e.g., hours, contacts, contracts, email/phone accessibility, consultant interviews, billing, administration, etc.).

 Strongly agree Agree Disagree Strongly disagree

REMEDI generally performed services and commitments right the first time.

 Strongly agree Agree Disagree Strongly disagree

REMEDI provided one point of contact throughout the project for ease of communication.

 Strongly agree Agree Disagree Strongly disagree

REMEDI's point of contact provided consistent follow-up throughout the project.

 Strongly agree Agree Disagree Strongly disagree

REMEDI's point of contact responded to client's needs in a timely fashion.

 Strongly agree Agree Disagree Strongly disagree

Consultants and Services

REMEDI consultant(s) demonstrated the ability to understand, anticipate and meet the needs of the project.

 Strongly agree Agree Disagree Strongly disagree

REMEDI consultant(s) demonstrated dedication to your project.

 Strongly agree Agree Disagree Strongly disagree

REMEDI consultant(s) sought feedback on performance from the appropriate sources.

REMEDI consultant(s) demonstrated the ability to take ownership of assignments and to be accountable for the results.

 Strongly agree Agree Disagree Strongly disagree

REMEDI consultant(s) demonstrated willingness to perform beyond the call of duty.

 Strongly agree Agree Disagree Strongly disagree

REMEDI consultant(s) worked well within the group, contributed to team success, and regularly shared information with others.

 Strongly agree Agree Disagree Strongly disagree

REMEDI consultant(s) worked well across, and outside, organizational boundaries.

 Strongly agree Agree Disagree Strongly disagree

REMEDI consultant(s) time/status reporting and on-site/off-site communications were satisfactory to perform the services required under the contract.

 Strongly agree Agree Disagree Strongly disagree

If additional project work is needed, would you be open to contracting the same REMEDI consultant(s) for services if available?

 Yes No

Client Satisfaction Summary

Overall, how satisfied are you with REMEDI and your experience with our organization?

 Very satisfied Satisfied Dissatisfied Very dissatisfied

Would you return to REMEDI the next time your organization requires assistance?

 Yes No

Would you be open to being a reference for REMEDI, speaking with prospects close to engaging with REMEDI for similar services?

 Yes No

Please provide any further feedback you wish to share about our performance based on your ratings above.

Over the next year, related to business integration, what will your organization do more of, less of, or differently?

How can REMEDI help you achieve additional integration goals (un)related to this project?

If we were to lose the opportunity to serve your organization the next time assistance is required, why/how would that happen?

Are you aware of other companies or trading partners that may be in need of assistance? Are you comfortable sharing their contact details?