Frequently Asked Questions About Remedi Support for 1 EDI Source
1. What 1 EDI Source products can Remedi support?
Remedi can support organizations that use HQXchange, EDI HeadQuarters, IntelligentXchange, AS2 Complete, and AtlasExchange. We can also help with environments that connect these tools to ERP systems, business applications, and trading partners. Support can focus on a specific product or the wider EDI workflow.
2. Can Remedi help stabilize our 1 EDI Source environment and improve transaction visibility?
Yes. Remedi can review maps, partner configurations, communications, application connections, error patterns, monitoring, and support practices. We can help resolve recurring failures, reduce backlogs, and improve how your team detects, researches, and responds to delayed or failed transactions. We can also help you make better use of transaction data and visibility tools such as IntelligentXchange.
3. Can Remedi improve our current 1 EDI Source environment without replacing it?
Yes. A platform change is not always the right first step. Remedi can assess the health of your current environment and identify ways to improve reliability, visibility, mapping, partner setup, exception handling, and day-to-day support. This can help you get more value from the software you already use while giving your team a clearer view of future needs.
4. Can Remedi help connect 1 EDI Source software with our ERP and other business applications?
Yes. Remedi can help design, build, test, and support the integrations that move EDI data between 1 EDI Source and your ERP or other business systems. We can also help troubleshoot existing connections and prepare for ERP upgrades, replacements, or other application changes that affect EDI workflows.
5. Can Remedi help us onboard trading partners and keep up with map changes?
Yes. Remedi can support partner setup, communications, mapping, testing, validation, and production deployment. We can also update existing maps when customers, suppliers, carriers, or other partners change their requirements. For teams facing a steady queue of requests, Remedi can add capacity and help standardize the onboarding process.
6. Can Remedi help with AS2 connections and certificate changes?
Yes. Remedi can help configure and test AS2 connections, troubleshoot failed transmissions, update partner settings, and support certificate renewals or replacements. We can also help coordinate changes with trading partners and validate inbound and outbound traffic before updated connections move into production.
7. Can Remedi help us evaluate HQXchange, AtlasExchange, or another modernization path?
Yes. Remedi can assess your transaction volumes, partner community, integrations, infrastructure, internal skills, support needs, and growth plans. We can use that context to help you compare options, identify dependencies and risks, and define a phased plan. The recommendation should fit your operating needs rather than assume that every organization needs the same destination.
8. Can Remedi fill a 1 EDI Source skills or capacity gap on our team?
Yes. Remedi can provide experienced 1 EDI Source resources for project work, operational support, or specialized tasks your team does not have the time or expertise to handle. This can help cover an open role, a leave of absence, a surge in partner requests, an ERP initiative, or a backlog that is putting service levels at risk.
9. What ongoing support and managed services options does Remedi provide for 1 EDI Source?
Remedi offers consulting, staff augmentation, and managed services for 1 EDI Source environments. Depending on your needs, support can include monitoring, production issue resolution, mapping changes, partner onboarding, platform administration, application integration, documentation, and continuous improvement. Our managed services packages can range from a full support team to fractional or role-specific resources that work alongside your internal staff.
