Managed Integration and EDI Services

What are Managed Integration Services?

Remedi provides EDI consultants as well as MFT, EAI, and API talent. Our integration specialists support the evolving B2B integration needs of businesses in a wide range of industries.

With Remedi’s managed EDI and integration services, your business owns or rents your B2B integration solution. We operate it for you with services that range from system assessment and architecture solutions to partner coordination, testing, data mapping, workflow development, and more.

We describe our business model as co-sourcing, as opposed to outsourcing.

This model allows you to maintain control of your integration environment, while freeing up in-house IT staff to focus on core priorities.

Read these real world use cases to see some of the ways Remedi can help your company be more efficient and customer centric. Now and decades from now.

Which Companies are a Good Fit for Managed EDI and Integration Services?

Founded in 1994, Remedi provides critical EDI solutions to customers in a variety of industries. While every situation is different, companies turn to Remedi for managed EDI services in the following scenarios.

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Companies that have not outsourced EDI/integration functions before and are now considering it.

These customers typically face issues such as:

Trading partner backlogs, increased costs and fines, customer complaints
Diluted focus of core team
Difficulty hiring and managing qualified EDI specialists
Inability to scale

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Companies who have outsourced all IT or EDI/integration staff and results are not meeting expectations and SLAs.

Frustrations for these customers include:

Problems coordinating efforts across international time zones
Persistent need to rework
A lack of resources with role-specific experience and a basic understanding of client and industry business processes

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Companies who are considering outsourcing all IT functions to an outside firm including managed EDI/integration services.

Companies in this category:

Seek to successfully outsource their IT departments
Are not sure if it is a good idea to bundle their EDI/EAI/MFT and ERP support functions in the contract
Require a partner that is qualified to manage and maintain all the moving parts of their order-to-cash engine

Talk to an Expert

Global Building Products Manufacturer

27-Year Managed EDI and Integration Services Partnership

Situation: A fiercely competitive industry and an increasingly digital economy make it essential that this Fortune 500 company be agile enough to cost effectively support the requirements of a complex and growing network of trading partners in 33 countries.

Solution: Since 1996, Remedi EDI consultants have managed and monitored their EDI and non-EDI communications and business processes. The relationship includes daily management and strategic consulting. Most recently, the customer followed Remedi’s recommendation to migrate from Sterling Gentran to Sterling B2B Integrator and implement the Remedi Framework solution.

Impact on Business: Implementing Framework allowed the Remedi team embedded with the customer to bring Sterling Integrator online 4x times faster than a typical B2B Integrator install while speeding onboarding and increasing visibility and simplicity for users.

Turnkey Logistics Company

Cleo Clarify Mapping and Ongoing Management

Situation: This East Coast-based turnkey logistics provider was facing the imminent retirement of their in house EDI manager, an increasingly common scenario for companies who rely on internal EDI resources. Compounding their challenge, the departure coincided with new mapping requirements from two customers who were critical to the firm’s revenue and reputation.

Solution: After a brief discovery period, the customer signed a managed integration services contract with Remedi. The relationship called for a three-quarter time resource to create new maps in compliance with the new requirements as well as manage and monitor the company’s integration ecosystem, built around the Cleo Clarify and Harmony integration solutions.

Impact on Business: With Remedi managing their Cleo integration environment, the company no longer worries about their ability to comply with new requirements from existing customers. Confidence in their ability to meet customer needs swiftly and seamlessly has translated into fewer issues with existing trading partners as well as a more motivated sales team and a higher percentage of closed deals.