These customers may be struggling with fall out from trading partner backlogs, including increased costs and fines, diluted focus of core team, and customer complaints.
They may also be having broader difficulties with their B2B operations such as inability to scale and challenges around hiring, training, and managing technically qualified EDI specialists.
Frustrations for customers who fit this profile often include problems coordinating efforts across international time zones, persistent need to rework, and a lack of resources with role-specific experience and a basic understanding of client and industry business processes.
Many companies successfully outsource their IT departments, including their EDI/EAI/MFT and ERP support functions. On the other hand, as cited in the previous example, some arrangements fall short of expectations.
The key is making sure the firm you’re going to trust with your order-to-cash engine is qualified to manage and maintain all its moving parts.
Integration applications maintained on your company's servers.
Integration applications kept on servers located in data centers(s).
EDI/EAI/ERP applications maintained and updated in the cloud.
Applications for EDI/EAI/ERP systems maintained in two or more places.
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