Integration and EDI Managed Services

Stay focused on your core business competencies and leave your integration and EDI requirements to us!

Save Time and Valuable Resources

Save Time and Valuable Resources

Sometimes the cost and effort of fully maintaining complex IT functions in-house detracts from your core business competencies. Business and system integration requirements are critical to maintaining your supply chain, but can eat away at your resources and slow up other important initiatives in your organization.

EDI managed services are best suited for IT leaders who want to keep their current strategic integration infrastructure, but off-set the human capital required to manage the communication network, mapping, IT and technical support.

If you don’t have the resources to manage and maintain the infrastructure, struggle with up-time, or want to ensure you’re leveraging the most innovative EDI and integration technology available, a full hosted EDI or outsourced solution might be the right path.

In either case, REMEDI provides a dedicated team of experienced and highly skilled integration and EDI specialists to improve customer support and response time and increase integration agility, efficiency, and productivity.

Ease the Burden with Managed Services

Ease the Burden with Managed Services

Providing flexibility and expandability, REMEDI provides managed services in a on-premises, hosted, or outsourced capacity.   

In this offering, tasks such as installation, setup, mapping, and support can be done entirely by our experienced consultants, or in concert with your team.

Depending on the level of service you choose, benefits of a managed integration environment include:

  • Someone else is responsible for operating system and software upgrades and maintenance
  • Someone else is responsible for uptime
  • You have ability to do as much or as little as you want - trading partner setup, mapping, testing, etc.

Managed Services Considerations

Factors you need to think about as you evaluate a managed services arrangement:

  • What combination of resources? Architect, Developer, Mapper, EDI Coordinator
  • How many hours do you need per week for each?
  • Will you provide a project manager, or would you prefer one of our resources to play that role?
  • What response time do you require for any fractional resources?
  • Do you require resources to be onsite, remote, or a combination?

Information needed in order to find the right person for your team:

  • What EDI/integration software do you have?
  • What ERP software do you have?
  • What are your progress/status report requirements?
  • What term length are you interested in?

Some of our Managed Services Customers

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Managed Services Configuration Samples

Each managed services arrangement is customized for your particular needs. Below are two examples of current customer configurations that may help you to determine your needs.

Manufacturing Customer

Resources:

  • 1 Architect
  • 2 Developers/Mappers

The manufacturing customer in this example configuration hired REMEDI to handle all the coordination, mapping, and process flow, while they provide a project manager.  There are three full-time REMEDI consultants that work remote with regular virtual meetings and status reports. 

Food and Beverage Customer

Resources:

  • 1 Developer
  • 3 Mappers/EDI Coordinators

The goal of this food and beverage customer was to eliminate the backlog of trading partner onboarding.  The project grew to about six EDI Coordinators at one point, and has decreased since they have caught up on their onboarding efforts.  Our consultants were able to develop a consistent onboarding process that included the creation of X12 specifications  and a testing process with timelines.

Our Integration and EDI Expertise

Health Check and Audit

Health Check and Audit

Performance tuning to ensure the system is working as efficiently as possible. Learn More

Trading Partner Onboarding and Support

Trading Partner Onboarding and Support

Collaborate with partners on requirements, setup, testing, go-live, and production issues.
Mapping

Mapping

Create and maintain source/target data transformations, special processing, and data cross references.
Process Management

Process Management

Develop and manage data exchange and flow among partners and internal systems.
Communication

Communication

Establish connectivity with partners and internal systems utilizing public networks and industry protocols.
Hardware/Software

Hardware/Software

Install and upgrade the hardware and software required to integrate with systems and partners.
IT and Technical Support

IT and Technical Support

Support and manage data retention policy and disaster recovery implementation and testing.
Project Management

Project Management

Manage resources, create timelines and deliverables, lead project meetings, communicate to stakeholders, and monitor progress.