Customer Success Briefs

 

Explore quick behind the scenes summaries of real world customers using EDI, MFT, EAI, and API solutions from Remedi and our software partners.

Original Equipment Manufacturer

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Replacing File-Based FTP with an API for Advance Shipment Notices

Situation: Remedi’s customer, a global manufacturer of original and after-market automotive power solutions, received notice from a large customer requiring all suppliers supplies replace their file based FTP integration with an API for Advance Shipment Notices (ASN).

Solution: Thanks to having Sterling B2B Integrator, IBM’s robust middleware integration software package, further extended and enhanced by the Remedi Framework visibility tool already deployed, the supplier easily and quickly supported the new requirement.

Impact on Business: By using an established platform already tightly integrated with downstream systems, Remedi’s customer met the EDI replacement requirement well before the compliance deadline while incurring no additional software licensing or costs.

Value-Added Food Processor

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Accelerating Sales Team Performance and Customer Satisfaction

Situation: The sales force for an innovative food processor and distributor could not pull real time pricing data for customers or see customer file notes via the iPads they used in the field. The lack of access created process friction and missed opportunities to repair relationships and close deals.

Solution: Leveraging cloud architecture, a browser-based, device-agnostic, single point of access was developed, using Sterling Integrator as the gateway and the transformation engine to integrate data between SAP ERP and Microsoft Dynamics 365 CRM through RESTful APIs in real time.

Impact on Business: The sales force can now query real time pricing and view customer history before the call, making it possible to close deals on the spot and address relationship issues if needed. Lastly, Remedi’s solution avoids the operating system to- operating system conflicts that plagued the previous data exchange process.

Want More Specifics?

For more projects details about any of the use cases on this page, contact your Remedi representative or reach out to schedule a conversation with an industry expert.

Medical Device Manufacturer

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Streamlining Business Processes with IBM Sterling Integrator

Situation:  After years of using IBM Sterling Gentran, a global medical device manufacturer realized they needed a better way to manage its disparate integration resources and to ensure security.

Solution:  After IBM recommended the company work with Remedi, the process of migrating from Gentran to IBM Sterling Integrator got underway with the first priority being to stand up a test server to efficiently consolidate the file transfer software processes and establish stakeholder peace of mind. 

Impact on Business:  Thanks to IBM Sterling Integrator and the Remedi Framework, the medical device manufacturer has effectively centralized its data transformation, so everything it needs is in one place. New customers are excited to work with the business because of increased efficiency, time savings, accuracy, and ease.

Nationwide Beef Processor

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Reducing Onboarding Delays and Improving Customer Responsiveness

Situation: A vertically-integrated beef processor with nationwide facilities had outgrown an EDI translator that couldn’t meet all customers’ requirements, making partner onboarding difficult. The company turned to IBM, who recommended Remedi. 

Solution: Working with a Remedi-led team, the company migrated to IBM Sterling Integrator after considering a range of middleware options and agreeing that Remedi’s recommendation would enable the supply chain visibility they needed and make it easier to onboard trading partners.

Impact on Business: Instead of being an obstacle, partner onboarding has become seamless and fast. Reducing the process from weeks to days has added value to the business in the form of increased customer satisfaction, greater agility, and a more competitive position.

Behavioral Healthcare Provider

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Preserve and Protect Patient Data During Acquisition

Situation: A national specialty care provider in the process of a major acquisition needed a strategy to integrate more than five million patient records after management determined their initial vision of a total tear down and rebuild of their integration suite exposed the company to unacceptable risk.

Solution: Remedi assembled, vetted, and delivered a nine-member team of programmers with RPG (Report Program Generator) and CL (Control Language) skills to run and test the programming changes and provide support to the company’s user community.

Impact on Business: The Remedi team was able to integrate the acquired company’s records and processes without HIPAA compliance risk or disruption to daily business operations under extraordinary circumstances: The midst of the pandemic and the sale of the acquiring company to a larger firm. More than half of the consultant team was offered conversion of their contracts to full-time positions.

Dairy Producer

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IBM Sterling Integrator Migration Saves Time and Money

Situation: A major dairy processing company wanted to gain even more value from IBM Sterling Integrator by migrating away from Oracle middleware.  

Solution: Deploy IBM Sterling Integrator as the middleware message broker to streamline communications and create a smoother workflow.

Impact on Business: The migration reduced the licensing fees the dairy processor was paying and reduced the number of integration points to manage, which led to greater efficiency, fewer errors, and real-time visibility.

Logistics Provider

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Ownership of IT Environment for Control and Agility

Situation: A logistics company with national operations couldn’t control its IT environment due to vendor lock-in, which led to lengthy customer onboarding and SLA violations. 

Solution: Remedi’s consulting resource gave the company: (1) Best practices insight into building its own development team. (2) Detailed guidance on implementing the recommended software solutions, Microsoft Biztalk and Azure Logic Apps. (3) Licensing and vendor contract traps to avoid going forward.

Impact on Business: Building its own development team allowed the customer to end a restrictive contract with its MSP, move to the cloud for greater agility, maintain business continuity, and last but not least, onboard customers in one-fifth the time previously required.

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