How They Did It

Remedi Customer Success Briefs

 

Behind the scenes stories of real world customers using EDI, MFT, EAI, and API solutions from Remedi and our software partners.

For more details, feel free to reach out to a subject matter expert or your Remedi account lead. 

Medical Device Manufacturer

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Streamlining Business Processes with IBM Sterling Integrator

Situation:  After years of using IBM Sterling Gentran, a global medical device manufacturer realized they needed a better way to manage its disparate integration resources and to ensure security.

Solution:  After IBM recommended the company work with Remedi, the process of migrating from Gentran to IBM Sterling Integrator got underway with the first priority being to stand up a test server to efficiently consolidate the file transfer software processes and establish stakeholder peace of mind. 

Impact on Business:  Thanks to IBM Sterling Integrator and the Remedi Framework, the medical device manufacturer has effectively centralized its data transformation, so everything it needs is in one place. New customers are excited to work with the business because of increased efficiency, time savings, accuracy, and ease.

Nationwide Beef Processor

Nationwide Beef Processor

Reducing Onboarding Delays and Improving Customer Responsiveness

Situation: A vertically-integrated beef processor with nationwide facilities had outgrown an EDI translator that couldn’t meet all customers’ requirements, making partner onboarding difficult. The company turned to IBM, who recommended Remedi. 

Solution: Working with a Remedi-led team, the company migrated to IBM Sterling Integrator after considering a range of middleware options and agreeing that Remedi’s recommendation would enable the supply chain visibility they needed and make it easier to onboard trading partners.

Impact on Business: Instead of being an obstacle, partner onboarding has become seamless and fast. Reducing the process from weeks to days has added value to the business in the form of increased customer satisfaction, greater agility, and a more competitive position.

Behavioral Healthcare Provider

Behavioral Healthcare Provider

Preserve and Protect Patient Data During Acquisition

Situation: A national specialty care provider in the process of a major acquisition needed a strategy to integrate more than five million patient records after management determined their initial vision of a total tear down and rebuild of their integration suite exposed the company to unacceptable risk.

Solution: Remedi assembled, vetted, and delivered a nine-member team of programmers with RPG (Report Program Generator) and CL (Control Language) skills to run and test the programming changes and provide support to the company’s user community.

Impact on Business: The Remedi team was able to integrate the acquired company’s records and processes without HIPAA compliance risk or disruption to daily business operations under extraordinary circumstances: The midst of the pandemic and the sale of the acquiring company to a larger firm. More than half of the consultant team was offered conversion of their contracts to full-time positions.

Dairy Producer

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IBM Sterling Integrator Migration Saves Time and Money

Situation: A major dairy processing company wanted to gain even more value from IBM Sterling Integrator by migrating away from Oracle middleware.  

Solution: Deploy IBM Sterling Integrator as the middleware message broker to streamline communications and create a smoother workflow.

Impact on Business: The migration reduced the licensing fees the dairy processor was paying and reduced the number of integration points to manage, which led to greater efficiency, fewer errors, and real-time visibility.

Logistics Provider

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Ownership of IT Environment for Control and Agility

Situation: A logistics company with national operations couldn’t control its IT environment due to vendor lock-in, which led to lengthy customer onboarding and SLA violations. 

Solution: Remedi’s consulting resource gave the company: (1) Best practices insight into building its own development team. (2) Detailed guidance on implementing the recommended software solutions, Microsoft Biztalk and Azure Logic Apps. (3) Licensing and vendor contract traps to avoid going forward.

Impact on Business: Building its own development team allowed the customer to end a restrictive contract with its MSP, move to the cloud for greater agility, maintain business continuity, and last but not least, onboard customers in one-fifth the time previously required.

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