Cleo Integration Cloud Overview

Cleo Integration Cloud (CIC) offers an integration solution that is AI-enhanced and goes beyond legacy EDI capabilities. At the same time, it recognizes that EDI transactions connect all the pieces in modern supply chains. CIC is made for businesses with complex, high-volume B2B transaction environments and hundreds of partners to manage.

Such environments are common to manufacturing, logistics, retail, and wholesale distribution. Any delays, failed transactions, or blind spots can disrupt production, delivery, or revenue flow.

These organizations require real-time visibility and integration flexibility to maintain their competitive edge in a fluid and increasingly AI-accelerated economy. CIC’s ability to meet these requirements helps explain why more than 4,200 global customers choose the platform to run their businesses.

Cleo Legacy Solutions

Like Cleo, we recognize that not every organization has reached the integration maturity tipping point. But for any organization focused on growth, the day will come when they have to modernize.

In the meantime, Cleo’s legacy solutions continue to play an important role in on-prem and hybrid environments:

Cleo Clarify transforms EDI and non-EDI data into any format for on-prem and cloud applications.

Cleo Harmony is designed to seamlessly move data to applications and systems with high speed and ad-hoc transfer.

Cleo VL Trader is a secure managed file transfer solution designed for mid-enterprise organizations to safely exchange data with trading partners.

Cleo LexiCom is a desktop MFT client that supports multiple protocols (AS2, SFTP, FTPS). It enables automated, encrypted, and compliant data movement for EDI, XML, and binary files. 

Frequently Asked Questions About Cleo Integration Cloud and Remedi Support

1. How can Remedi help us evaluate whether Cleo Integration Cloud is right for our organization?

Remedi can assess your current integration environment, trading-partner requirements, transaction volumes, ERP and application landscape, internal capabilities, and modernization goals. This helps determine whether CIC fits your needs and what implementation, migration, staffing, or support resources the project may require.

2. Can Remedi help us migrate from a legacy EDI platform to Cleo Integration Cloud?

Yes. Remedi can help inventory existing partners, maps, document types, protocols, schedules, exception processes, and application touchpoints before rebuilding or rationalizing them in CIC. We can also support testing, partner communications, cutover planning, reconciliation, and post-go-live stabilization.

3. Can Cleo Integration Cloud run alongside our current EDI platform during migration?

Yes. A phased migration can allow CIC and the legacy environment to operate in parallel while your team validates transactions, acknowledgments, partner behavior, and ERP results. Remedi can help define which integrations move when, prevent duplicate processing, and establish clear cutover and rollback criteria.

4. How does Cleo Integration Cloud connect with ERP and business applications?

CIC uses connectors, integration flows, mappings, APIs, and endpoint configurations to exchange data with ERP and business applications. Remedi can help design and implement these connections based on the systems involved, the required business processes, and whether transactions need to run in real time, in batches, or through a combination of both.

5. Can Remedi help us onboard new trading partners in Cleo?

Remedi can support partner setup, document and protocol configuration, mapping, testing, exception handling, and production deployment. We can also help standardize the onboarding process and identify opportunities to reuse integrations when organizations regularly add customers, suppliers, carriers, or other partners.

6. What Cleo support options does Remedi provide after go-live?

Remedi can augment an internal team, provide ongoing consulting, or manage defined areas of the Cleo environment. Depending on your needs, support can include monitoring, troubleshooting, mapping changes, partner onboarding, platform administration, production issue resolution, and continuous improvement.

7. Do we need an experienced internal Cleo team to manage CIC successfully?

Not necessarily, but organizations need reliable access to Cleo-specific expertise. Some maintain that knowledge internally, while others use a blended model in which their team retains business ownership and Remedi supplies specialized technical, operational, or project support when needed.

8. Can Remedi help improve an existing Cleo environment without replacing it?

Yes. Remedi can assess the operational health of an existing CIC or legacy Cleo environment and identify opportunities to improve visibility, configuration, troubleshooting, exception management, and support practices. This can help organizations get more value from their current investment without assuming that another platform migration is necessary.

9. Does Remedi support Cleo legacy products as well as Cleo Integration Cloud?

Yes. Remedi can support organizations using Cleo Clarify, Harmony, VLTrader, and LexiCom, including environments that combine legacy Cleo products with cloud-based systems. We can also help evaluate whether the current environment remains appropriate or whether a phased modernization to CIC makes sense.