Cleo Clarify Mapping and Ongoing Management
Situation: This East Coast-based turnkey logistics provider was facing the imminent retirement of their in house EDI manager, an increasingly common scenario for companies who rely on internal EDI resources. Compounding their challenge, the departure coincided with new mapping requirements from two customers who were critical to the firm’s revenue and reputation.
Solution: After a brief discovery period, the customer signed a managed integration services contract with Remedi. The relationship called for a three-quarter time resource to create new maps in compliance with the new requirements as well as manage and monitor the company’s integration ecosystem, built around the Cleo Clarify and Harmony integration solutions.
Impact on Business: With Remedi managing their Cleo integration environment, the company no longer worries about their ability to comply with new requirements from existing customers. Confidence in their ability to meet customer needs swiftly and seamlessly has translated into fewer issues with existing trading partners as well as a more motivated sales team and a higher percentage of closed deals.
Cleo Clarify Staff Training and Ongoing Support
Situation: After migrating to Cleo Clarify from an EDI solution that did not provide the scalability or functionality to support their customers’ needs or company growth targets, this intermodal drayage provider found that day to day EDI tasks were limiting their team’s ability to master the nuances of the new system and take advantage of the full range of its benefits.
Solution: The customer engaged Remedi to provide a Cleo-trained consultant with exceptional interpersonal skills and deep experience in logistics. Working with the company’s IT director, the consultant developed a series of training exercises within the company’s production environment. Remedi’s consultant also helped the EDI team get comfortable with integrating the concept of baking an SVN repository into their mapping and updating workflows.
Impact on Business: Grounding the training in the reality of the company’s actual environment allowed the in-house EDI team to easily control versions, collaborate, and discover features they could immediately apply for the benefit of their customers. For example, creatively configuring Cleo’s Clarify solution allows the company to offer customers near real time visibility of truck locations updated every fifteen minutes—delivering a competitive advantage for the company and their customers.
Our client relationships often last 10 years and longer for one simple reason. We embrace your integration and business goals with EDI solutions that let you: