IBM B2B SaaS, Cloud, and Managed Services

IBM Sterling B2B SaaS (Software as a Service) is a way for companies to collaborate effectively through the use of flexible cloud solutions. B2B transactions are optimized between trading partners with increased visibility and an infrastructure that supports virtually any partner or format.

Visibility into real time data leads to more informed decisions, benefiting customer collaboration and satisfaction, while trading partners' ability to submit virtually any file type and have it conformed to your EDI standards is a key process in expediting all file transfers from various partners. Once your SaaS is in place, information brokers focus on your transactions in the network so you can continue to focus on core competencies.

As an IBM reseller, we can assist you with any of the following services for Supply Chain Business Network (SCBN) Basic or Premium:

• Value added network (VAN) - A single, security-rich and reliable connection to virtually all your business partners.
• Mapping Services - Data maps developed, supported, and tested to your specifications and enables your data to be converted from one format to another.
• In-Network translation - Run time translation for XML to EDI and EDI to XML, Proprietary data to EDI or XML, EDI or XML to proprietary data, EDI to EDI (including EDI data routed as email attachments), and Flat-file layout to flat-file layout
• Visibility services - Real-time insight into your B2B operations
• Document tracking - Provides real-time status of EDI interchanges with ability to restore data at no additional charge.
• Report visibility - Enables aggregated views of total document activity by business unit useful for internal and external data usage analysis.
• Document visibility - Provides business users with real time status of business documents, such as purchase orders, invoices, and advance ship notices.
• Event-driven alerts - Non-retrieval alerts - e-mail or fax when critical data isn't picked up by trading partners.

Frequently Asked Questions About Remedi Support for IBM Integration Software

1. What IBM integration products does Remedi support?

Remedi provides consulting, staffing, training, and support for IBM Sterling B2B Integrator, Sterling File Gateway, webMethods, Gentran, Transformation Extender, Control Center, Connect:Direct, and Secure Proxy. We can support individual products or environments that use several IBM tools to manage EDI, B2B integration, data transformation, managed file transfer, monitoring, and secure communications.

2. How can Remedi help us evaluate our current IBM integration environment?

Remedi can assess your IBM software, integrations, trading-partner connections, maps, workflows, monitoring practices, infrastructure, and support model. We can help identify operational risks, performance issues, knowledge gaps, and opportunities to simplify or strengthen the environment. The findings can guide near-term improvements and longer-term modernization plans.

3. Can Remedi help us upgrade or migrate IBM Sterling B2B Integrator?

Yes. Remedi can help plan and execute upgrades, infrastructure changes, cloud migrations, and other modernization initiatives involving Sterling B2B Integrator. Support can include discovery, architecture, workflow and map assessment, environment configuration, testing, cutover planning, production deployment, and post-go-live stabilization.

4. Can Remedi improve an IBM integration environment without replacing it?

Yes. A platform replacement is not always necessary. Remedi can evaluate configuration, performance, monitoring, error handling, security, mapping, partner setup, and support practices. We can then help resolve specific issues and improve the reliability, visibility, and maintainability of the IBM environment you already have.

5. Can Remedi help us onboard trading partners and maintain EDI maps in IBM software?

Yes. Remedi can support partner setup, communications configuration, mapping, testing, validation, exception handling, and production deployment. We can also help maintain existing maps and integrations, respond to partner-driven changes, and standardize onboarding practices when your organization regularly adds customers, suppliers, carriers, or other partners.

6. What ongoing support options does Remedi provide for IBM integration software?

Remedi can augment your internal team, provide project-based consulting, or manage defined areas of your IBM integration environment. Depending on your needs, support can include platform administration, monitoring, production issue resolution, mapping changes, partner onboarding, upgrades, performance improvement, and day-to-day operational support.

7. Can Remedi help us evaluate and purchase IBM software or SaaS services?

Yes. As an IBM reseller, Remedi can help you evaluate software and SaaS options based on your transaction volumes, partner community, integration requirements, infrastructure, security needs, internal skills, and support goals. We can also help identify the consulting, implementation, or ongoing support resources you may need to put the selected solution to work.

8. Does Remedi provide training for IBM B2B integration products?

Yes. Remedi offers on-site training, side-by-side or on-the-job training, and virtual side-by-side training for IBM B2B integration products. Training can focus on the tools and responsibilities your team needs to manage, helping staff build practical knowledge in the context of your environment and workflows.

9. Can Remedi provide experienced IBM integration resources to augment our internal team?

Yes. Remedi can provide qualified consulting resources to supplement your team for projects, operational support, or specialized IBM integration needs. Resources can help address skills gaps, expand capacity during high-demand periods, or provide expertise your organization does not need to maintain internally. Remedi also offers flexible managed services packages, ranging from full teams to fractional resources.