This East Coast-based turnkey logistics provider was facing the imminent retirement of their in house EDI manager, an increasingly common scenario for companies who rely on internal EDI resources. Compounding their challenge, the departure coincided with new mapping requirements from two customers who were critical to the firm’s revenue and reputation.

After a brief discovery period, the customer signed a managed integration services contract with Remedi. The relationship called for a three-quarter time resource to create new maps in compliance with the new requirements as well as manage and monitor the company’s integration ecosystem, built around the Cleo Clarify and Harmony integration solutions.

With Remedi managing their Cleo integration environment, the company no longer worries about their ability to comply with new requirements from existing customers. Confidence in their ability to meet customer needs swiftly and seamlessly has translated into fewer issues with existing trading partners as well as a more motivated sales team and a higher percentage of closed deals.