Electronic Data Interchange (EDI) is integral to data exchange processes in a variety of industries including manufacturing, technology, retail, automotive, healthcare, pharmaceuticals, transportation and logistics, and financial services.
Remedi has extensive expertise in EDI and system integration. Below we’ll showcase how Remedi’s consulting services have enhanced several businesses in varied industries from e-commerce to global manufacturing. By reading each case study, you’ll learn more about the initial challenges each company faced, the strategic solutions Remedi implemented in response, and the significant positive outcomes.
Remedi’s managed EDI services offer additional benefits over traditional outsourced EDI. One of the biggest benefits is that Remedi’s customers are able to retain their existing EDI solution, which increases their ROI. It’s not only disruptive to daily business operations to completely pivot away from an existing EDI solution, but also disruptive.
Remedi’s consulting expertise spans decades. Their EDI integration solutions have enabled customers to increase efficiency, reduce costs, and better achieve their business goals. Remedi’s managed services can include a complete team of EDI specialists, a multiskilled resource performing multiple roles, or a specialist who serves as a customer advocate.
Case Study 1: Fortune 500 Building Products Manufacturer
A global building products manufacturer had a need for cost-effectively managing EDI systems across an increasing network of trading partners in 33 countries. This Fortune 500 manufacturer has been a Remedi client for decades. They were in a competitive industry and had to navigate tight margins. Additionally, their customers had strict expectations for seamless transactions.
Remedi devoted 3 consultants to the client, and they had complete responsibility for managing the EDI system. This included mapping, tracing and resolving errors, and supporting trading partners. They also were responsible for system maintenance and optimization and software upgrades.
Remedi’s solution consisted of long-term management and monitoring of EDI solutions, including a strategic migration to a more advanced system. The client experienced numerous benefits. In particular, it freed up IT staff for other priorities, enhanced overall system integration and efficiency. The client was able to onboard clients faster as a result. By implementing the Remedi Framework solution, the client was able to install their integrator 4x faster than typical installs.
Case Study 2: Global Automotive Technology Supplier
One of Remedi’s client was a technology supplier who moved away from in-house EDI resources to outsourced integration partners in order to keep pace with changes in the global automotive industry. Remedi provided a solution that involved re-engaging an EDI consultant who previously worked with the client.
Remedi’s solution involved assigning a specialist who had both EDI training and project management experience. The specialist acted as a liaison, integrating with the company’s trading partners and B2B integration vendors. and address integration challenges the client was experiencing. Initially, Remedi’s EDI consultant served as a stop gap for 6 weeks to specifically resolve mapping errors and address trading partner backlogs. This work coincided with the client undergoing a major restructuring and strategic realignment. The result was improved communication and productivity, efficient resolution of mapping errors and trading partner backlogs.
The second client engagement involved the liaison ensuring that the outsourced integration vendors met their SLA (service-level agreement) commitments. The impact on the client’s business was beneficial, enabling them to take advantage of the cost benefits outsourcing offers while ensuring that their integration vendors added optimum value.
Case Study 3: Intermodal Logistics Company
EDI plays an important role in logistics. It allows companies in the logistics industry to automate time-consuming manual processes including paper purchase orders and various aspects of the fulfillment process. EDI also helps businesses achieve long-term business growth and remain competitive in a rapidly-changing business environment.
One of Remedi’s clients was transitioning to a new EDI solution and faced several operational challenges. Their employees’ focus was diverted to handling daily EDI tasks, and so these employees did not have enough bandwidth to learn their new EDI system. As a result, they were not fully able to utilize its benefits.
Remedi’s solution involved assigning a multiskilled resource to assist the client. This key individual was able to perform different required roles including performing map development for new requirements to support ongoing system management and trading partners. The consultant not only developed training exercises but also helped the clients team members integrate SVN repository practices. The result enhanced team capability to utilize the full range of the new system’s benefits.
Case Study 4: Global Pen Manufacturer
A global pen manufacturer had a need for full-time EDI specialists for both migration and system integration, specifically in the company’s U.S. division. They were migrating from Gentran to Sterling Integrator. They initially hired internally for the role, but that resource was not the best fit.
The company initially planned to handle several elements of the migration process internally including the map conversion. However, the company didn’t end up achieving the results they anticipated and wrote a new request for proposal (RFP), which Remedi ended up securing.
The solution Remedi put forth included providing dedicated EDI consultants for part-to-full-time support. The number of consultants assigned was based on fluctuating need. Remedi also recognized the need for a business analyst devoted to migration and a solution architect tasked with building API solutions. Inbound data flowed more efficiently. As a result, the company’s ability to sell to consumers via mass retail online marketplaces accelerated.
Conclusion
The above case studies demonstrate the diverse challenges businesses in varied industries face and the critical need those businesses have for EDI solutions that are strategic yet customized. Remedi has consistently met these needs for varied businesses from a Fortune 500 building products manufacturer to a global automotive technology supplier.
Remedi was able to provide their clients with tailored, effective solutions through their consulting and EDI managed services. Whether Remedi provided a full team or single resource to address and execute their clients’ integrations, Remedi’s solutions helped their clients by improving daily business operations and also remaining competitive in their respective industries. Businesses benefited from the strategic value of Remedi’s expertise in enhancing business operations, increasing competitiveness, and improving integration capabilities.
Seamless integration requires expert insight.
