At the dawn of 2020, the food and beverage industry had already been going through some pretty dramatic changes; it had witnessed shifts in customer demands and expectations. New, harsher regulations came into effect, and new technologies impacted the supply chain. However, no one foresaw how the events of 2020 would affect the food and beverage supply chain.
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Take a second to think about how many of your processes require paper. You have files and forms that contain all of the information that keeps your business running. Yet, what if your company could go paperless?
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While e-commerce isn’t a new concept, 2020 made it indispensable. With lockdowns and restrictions in place, it became either unfeasible or highly inconvenient to do business any other way. The companies that had a strong e-commerce infrastructure in place thrived.
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Robots and automated factories no longer exist solely in science fiction. They’re real, and they’ve already started to play a role in the transportation industry. Expect them to be a fixture for years to come.
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Today’s customers in the transportation industry are no longer willing to put up with guesses, estimates, and information that turns out to be inaccurate. They’re used to accessing real-time data in their personal lives. Customers now expect the companies with whom they do business to offer that capability.
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