When speaking with customers, especially those customers that do not experience any issues with their EDI/MFT applications, one of the main questions I hear is, why should I pay for renewing my support and maintenance. Many customers view the receipt of their annual support and maintenance invoice from their software vendor as an annual contribution to their software vendor with little return on the contribution. However, that is far from the case. Below is an outline of the typical benefits of renewing your annual software support and maintenance. It is not all encompassing, but does cover most of the benefits.